My sincere apologies to all users who are affected by the current outage on Mastercard transactions.
Zeta is connected to the Mastercard network through a prominent card processing service provider, which unfortunately is facing a serious outage that has lasted for over 28 hours now. The service provider is also unable to provide a disaster recovery path due to reasons unknown to us. This is absolutely unanticipated and unacceptable. However, at this moment, we can do little as there is no other practical alternative to reach the Mastercard network.
We are closely monitoring the development at our service provider’s end and will keep you posted on the progress.
The issue is really painful to all of us at Zeta. There could not have been a worse time for this, especially given the festive season. We are deeply sorry for the inconvenience it is causing you. We always strive to make your Zeta experience outstanding, please do not allow this to disappoint you.
We are grateful for your patience and support.
Wish you a joyful Dussehra.