Services for Retail and Commercial Product Portfolios
Customer Support
Leverage a dedicated, omnichannel (voice, chat, email) contact center with:
- Dedicated toll-free phone numbers
- Adherence to the issuer’s SOP for call handling
- Comprehensive capability to address cardholder queries
- Granular reporting on SLAs
- Near shore, off shore, and hybrid support models
Operations Support
Access industry-leading back office operations teams comprising highly experienced experts who will set up, streamline, and run tech-enabled operations for your products. The scope of operations support includes:
- Settlement processing and exception management
- Dispute lifecycle management including provisional credit management and related accounting and reconciliation
- Network-related activities such as chargeback processing, fraud reporting, and negative file listing
- Reconciliation of customer transactions, network payables, and repayments
- GL monitoring
- Application processing operations
