Saturn OPERATION Center Saturn Operations Center

Automate Operations with Customizable Workflows

Improve backoffice operations efficiency and reduce costs with automated, pre-packaged workflows from Saturn Operations Center that seamlessly integrate with orchestration tools.

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A screenshot of a web interface dashboard showing nine workbenches such as bundles, cards, dispute management, EoD Requests, loan account, and prepaid account representing Zeta's saturn platform Operations Center.
How Saturn Operations Center Works
The Operations Center workflow engine accepts Service Requests from customers, support agents, and automated backoffice workflows. The backoffice workflows comprise automated decisions using the Decision Engine, API calls to external integrations using the Integrations Engine, and manual steps to be performed by the operations team using the Task Workbench.
A flowchart illustrating the workflow process within Saturn Operations Center A flowchart illustrating the workflow process within Saturn Operations Center

Saturn Support Center Capabilities

Workflow Engine and Decision Engine

Leverage pre-packaged workflows built on the BPMN-compliant workflow engine and DMN-compliant rules engine as is, customize them to meet your organizational policies, or design your own workflows from scratch

A screenshot of a workflow engine and decision engine interface of Zeta saturn operations center platform to design own workflows from scratch.
A screenshot of a workflow engine and decision engine interface of Zeta saturn operations center platform to design own workflows from scratch.
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Lowcode External Integrations

Use low code integrations with external systems to bring in data for automated or manual decision-making, or to make API calls to record a decision in external systems

A screenshot of a Lowcode External Integration interface of Zeta saturn operations center platform to bring in data for automated or manual decision-making
A screenshot of a Lowcode External Integration interface of Zeta saturn operations center platform to bring in data for automated or manual decision-making
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Task Workbench

Manage and track manual steps in workflows delegated to the operations teams in the Task Workbench

A screenshot of a task workbench dashboard of Zeta saturn operations center platform to manage and track manual steps in workflows delegated to the operations teams
A screenshot of a task workbench dashboard of Zeta saturn operations center platform to manage and track manual steps in workflows delegated to the operations teams
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Pre-Configured Workflows

Dispute Operations Workflow

Accept dispute requests from customers, support automated and manual dispute decisioning, automated integration with Network Dispute systems (e.g., Mastercom, VRoll), and automated integration with Zeta Tachyon for posting or reversing provisional and final credits

Image shows a visual representation of a network dispute system of Zeta's saturn operation center platform.

Settlement Workflow

Automatically ingest network settlement files, auto-reconcile authorizations and clearances, and auto-flag exceptions for manual review based on pre-configured rules

Image shows a visual representation of a settlement workflow of Zeta's saturn operation center platform to automatically ingest network settlement files, auto-reconcile authorizations and clearances.

Account and Account
Holder Operations

Leverage a comprehensive set of default workflows for account operation service requests including discretionary debits, credits or fee reversals, changes in account status, changes in customer profile status, or customer profile update requests

Image shows a visual representation of a account and account holder operations workflow of Zeta's saturn operation center platform
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CASE STUDY
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Leverage a Next-Gen Operations Workflow Engine with Zeta

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