Next-gen Customer Support Services for Payment Card Operations

Saturn Support Center Capabilities

Comprehensive Search

Access customer profiles intuitively based on multiple search parameters like name, email address, account holder ID, instrument number, and more

The image shows a search interface within Zeta's customer support toolchain, allowing users to find customer profiles by entering their demographics.

Granular Views

Get detailed information across all attributes associated with a customer - accounts, cards, transactions, policies, programs, statements, balances, and more

The image shows a account interface within Zeta's customer support toolchain, allowing users to find customer accounts, cards, transactions, policies, programs, statements, balances, and more.

Wide Scope of Actions

Enable agents to resolve customer requests instantly by performing actions like block/unblock cards, reset card PINs, request new cards and add-on cards, dispute initiation and more on the Saturn Support Center on behalf of the customer

The image shows a admin interface within Zeta's customer support toolchain, allowing users to resolve customer requests instantly by performing actions.

Customizable Role Based Access Control

Manage customer data and profiles with controlled, role-based access, and support for Single Sign-On (SSO) authentication

The image shows a admin interface within Zeta's customer support toolchain, allowing users to customize role based access control.

Audit Log

Access complete and accurate records of every action performed by agents or other teams on the Saturn Support Center

The image shows a audit interface within Zeta's customer support toolchain, allowing users to access complete and accurate records of every action performed by agents.

Extensibility

Integrate data and actions from other platforms into the Saturn Support Center easily by developing iframe extensions for the same

Embeddability and Integrability

Automate the display of caller profile details for agents by invoking Saturn Support Center from third-party contact center software (like AWS Connect, NICE, Genesys, etc.). You can choose to invoke the Support Center as a pop-up or embedded iframe with automated search capabilities.

Leverage Next-Gen Support Agent Toolchains with Zeta

Contact Sales

Transform Agent Experience with Rich Toolchains

Give your agents the power to resolve any customer query or action request with a unified view of customer information and complete integrability with other platforms and contact center software.